Course Schedule

This program is designed for human resource professionals.

Increasingly, employers find themselves the target of employment litigation and claims. This is costly in terms of dollars and employee morale. Employers must find ways to reduce their vulnerability to such claims. Many times, employer liability hinges on the quality of the company's investigation into complaints of discrimination, harassment or other claims of workplace misconduct. In fact, an important consideration in an employee's decision to ultimately file a lawsuit is whether the employer conducted an effective workplace investigation. This course provides practical and timely information for employer representatives who by virtue of their position are charged with investigating a workplace complaint.

Topics that will be covered include:

• What triggers an investigation
• Who should conduct the investigation and what is the role of the investigator
• A step-by-step approach on h9ow to plan and conduct workplace investigations
• Effective interview techniques for victim, accused and witnesses
• Preparing documentation to support the investigation findings and recommended actions
• Legal issues impacting the investigation process

After completing this course, participants will be able to:

• Conduct investigation interviews of witnesses
• Document the investigation appropriately, including preparation of an investigation checklist
• Implement investigative techniques for creditability assessment, reluctant and emotional witnesses
• Understand legal rights of investigation participants
• Prepare an investigation report
• Implement investigation findings and follow up on post investigation issues