Course Schedule

This workshop is designed for all employees.

Your customer service reps and other employees are handling more and more customer inquiries and complaints by e-mail. Are their writing skills up to the task? They need to be able to communicate what they would normally say in understandable written terms without being too wordy or confusing, and still strike the right tone. It is estimated that 30% of emails are sent to clarify a previous email. We need to get it right the first time! Make sure your employees have all the skills they need to communicate effectively with customers.

Topics that will be covered include:

• The six questions you need to ask before you write an email
• Mind mapping to capture all the relevant points you need to cover
• Four key concepts that will enable you to formulate an email that gets read and gets the results you want
• The value of reading your email out loud to determine if it projects a professional tone

After completing this course, participants will be able to:

• Use subject headers to grab their readers attention and enable them to prioritize
• Define five techniques for organizing their content so it makes sense
• Project a professional image and tone to their customers
• Write a clear call to action so they get the results they want-and need
• Evaluate their emails using a checklist

Facilitator: Washington Employers Adjunct Staff

CPE Credits: 3

Program Level: Basic

Course Number: 457
Cost: $95.00 per participant

		Sessions & Registration
		Add To Cart 09/09/10 9:00 AM-12:00 PM Seattle, WA Add To Cart 03/01/11 Tuesday 9:00 AM-12:00 PM Seattle, WA View Shopping Cart

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