Course Schedule

Becoming an Exceptional Receptionist
Create a Positive Impression Right From the Start

This course is designed for all employees.

Your receptionist has a tremendous impact on your company's image. Is your image positive or negative? Your receptionist is the ultimate source of customer service at your place of business. Receptionists greet clients, answer phones and probably handle a multitude of clerical tasks. Your receptionist may be the first person a customer interacts with at your office... or the last.

Topics that will be covered include:

Managing your visual, verbal and vocal language - you're the first person they meet
Checklist for greeting visitors
Tips for using the telephone effectively
Working in a fish bowl - keep it covered and be discreet
Make filling in for you as easy as possible - create a desk manual
D.E.F.U.S.E difficult situations

After completing this course, participants will be able to:

Evaluate a customer's first impression using the reception area checklist and the checklist for the receptionist's desk
Greet visitors promptly, even when they're on the telephone
Employ seven quick steps for a procedure manual of receptionist's responsibilities
Accomplish clerical duties unobtrusively at the front desk
Create a safety plan for suspicious people who may come in

48-hour cancellation notice required

Facilitator: Washington Employers Adjunct Staff

CPE Credits: 3

Program Level: Basic

Course Number: 119
Cost: $95.00 per participant

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